Orders, Shipping, & Returns

General Order Information

  • Please note: Orders CANNOT be changed, modified, or canceled after checkout!
  • We will only accept one coupon code per order.
  • If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at shop@thetealantler.com.

Order Cancelation

  • We retain the right to cancel and refund any order at any given time. Orders could be canceled due to the following; incorrect pricing, item unavailable, or any indication of fraud

Shipping

  • If you are Local, then we have In-Store Pick Up listed as a shipping option so that you do not have to incur any shipping cost.  An email will be generated in the form of a Shipping notification to advise that your package is available for pick up.
  • Standard Shipping within the continental United States for orders over $75.00 will be FREE.  Standard Shipping for orders at or under $75.00 will incur a fee based on product weight.
  • Orders marked for in-store pickup, but later requesting to ship will require a paid shipping invoice to process the shipping.
  • Shipping prices to outside of the continental US, Canada, and the rest of the world are based on the total weight of the order at the buyer's selected USPS or UPS rate.
  • FREE SHIPPING on orders that are over $75.00 within the continental United States.
  • Standard shipping orders take 1-2 business days to be processed and packaged before they are shipped out of our warehouse.  
  • UPS International Orders CANNOT be shipped to a PO Box. If you choose this option and do enter a PO Box, your order will be shipped via USPS Priority Mail International instead.

The Teal Antler Boutique is NOT responsible for:

  • Delays with USPS/UPS shipping

  • International Duties or Customs charges

  • Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages.

  • Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

• Carrier Contact Numbers:

  • USPS: 1-800-275-8887

  • International USPS: 1-800-222-1811

  • UPS: 1-800-742-5877

We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 

WRONG ADDRESS DISCLAIMER: 

  • It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at shop@thetealantler.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.

IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA: 

  • We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers (outside of United States) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

 

Return Policy

Return Address:

The Teal Antler Boutique
ATTN: Returns
125 Cool Springs Rd, North East MD 21901

These items are all FINAL SALE and cannot be returned to our warehouse:  

  • Holiday Items

  • Accessories and Gift Items (including: Coolers, Hats, Jewelry, Koozies, Sunglasses, Drinkware, Mugs, and Scarves) 

  • Jeggings and Leggings

  • SWIM Bikini Tops / Bottoms / One Piece 
  • Sale Items (including: Super Deals, Flash Sales, Clearance, and Items with Discounts of 15% or more)

All returned items must still have the ORIGINAL TAGS on them.  Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return. 

Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.

In-Store and/or Online Merchandise may be returned for STORE CREDIT only within 10 days of delivery. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.

When making a return, please include the original invoice (sent via Email), or the original store receipt and any notes (written or via Email) as to why it is being returned.

Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.

Please allow 3-4 business days for our warehouse to receive your return, and 5-7 business days for our return department to process your store credit.

If approved for a return, a store credit code will be emailed to the email address on file and applied to your account with us within 5-7 business days after we receive the returned item.

If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place an order using this credit.

Please note that store credit is not applicable for our Facebook Live sales on Comment Sold.

If you place an order and do not use your store credit, we cannot apply that credit afterward. If you have any issues with your credit, please email shop@thetealantler.com before placing your order.

If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $5 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 10 days. After 10 days, the items will be donated to charity.

Exchanges

Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed for STORE CREDIT ONLY.

We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item. Store credit cannot be applied to that new order that has been placed. Credit MUST be used for future purchases.

 

Defects or Problems With Your Order?

If you have received an item with any problems or defects, please contact us within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.

We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.